Effective Jun 2025

Unboxing Video

Although not mandatory, Foot Locker Philippines highly recommend recording a clear, continuous unboxing video from the moment the package is opened until all contents are fully revealed. In case any damage, incorrect, or missing item occurs, having the unboxing video will help Foot Locker Philippines to expedite the investigation process and return/refund approval.

Please note: An unboxing video is not required to submit a return or refund request. All claims will be evaluated in accordance with applicable consumer protection laws and Foot Locker Philippines’ return policy.

Return Eligibility Criteria

To quality for a return, the following conditions must be met:

• Original & Unused Condition
  The product must be unused, in original condition, with all original tags and labels still attached
• No Damage or Defects
  The product must be unworn, unwashed, unaltered, free from stains, broken seams, broken accessories, loose threads, or any signs of wear and tear
• Complete Original Packaging
  The product must be returned with its original brand box and packaging, which must be undamaged and free from any adhesives or stickers. All original components (e.g., papers, stickers, ribbons, ropes, polybags, plastics) must be included.
• Non-discounted
  Returns due to change of mind can only be requested for products sold in full price with a maximum of 30% discount. Foot Locker Philippines do not accept change-of-mind returns for products which have been purchased at more than 30% discount or during promotion period.

Return Timeline

All return requests must be submitted within 7 days from the date the package was received.

Shipping Guidelines for Returns due to Change of Mind

Foot Locker Philippines’ customer service representative will inform you of the return approval and return destination, and you will need to manage the shipment on your own. At the moment, Foot Locker Philippines do not cover the return shipping fee for change-of-mind returns.

Shipping Guidelines for Returns due to Defective or Wrong Product

• Once your return has been approved, our customer service representative will ask you for a pickup address for our courier partners to pick up the returning item(s).
•  Our customer service representative will provide you with a return tracking number.
• Please use the original outer shipping box (or similar protective packaging) to return the item.
• Ensure the product’s packaging is fully covered and protected, no stickers pasted, no scratch and/or nothing written.
• Returns with damaged product boxes or packaging will not be accepted.
• Please be aware that returns for items purchased online cannot be processed at physical stores, and vice versa.

Product and Packaging Condition

It is recommended to take a photo of the product and the packaging condition when handed over to the courier for easier comparison if any damage happens during the return shipment. Having this proof expedites any claim process if any.

Refund Process

• Refunds will be processed within 7-14 business days after the returned items are received and verified.
• Refunds will be issued to your original payment method. Should we encounter any error and need your bank account details to transfer the refund, our customer service representative will contact you.
• Refunds will be processed according to each bank’s or payment method’s processing timeline. Do note that refund initiation until the same refund being reflected in your bank account may take a few days.

How to Submit a Return Request

To begin the return process, please contact our customer service team at connect@footlocker.ph.